RETURNS

What is the return policy at ENTERYOURDAY?

■ Please ship the product(s) back to us within 7 days after you received it. Once your product(s) is(are) received, inspected and verified, we will notify you if your return is accepted or rejected.

■ If the return is accepted, the exchanged product(s) will be dispatched within 3 business days.

■ You are only allowed to return a wrong or damaged product(s).

■ Returns because of personal reasons won’t be accepted (e.g incorrect choice of color or size, etc.).

■ Product(s) returned must be in its original packaging — including box, leather case, plastic and tags intact.

■ Product(s) returned must be in its original condition - unworn, unsoiled, unwashed and unaltered.

■ Once you receive the product(s) and discover it was wrong or damaged, kindly send us an email at orders@enteryourday.com within 24 hours upon delivery and MUST include the following details.

1. Full Name

2. Order Number

3. Item(s) you would like to return

4. Reasons for return:

□ Wrong Product(s) - pls specify and attach a video

□ Damaged Product(s) - pls specify and attach a video

■ ENTERYOURDAY reserves the right to reject returned product(s) that do not comply with the terms stated above and will proceed with sending the product(s) back to the customer at the customer’s expense.

 

What is your return shipping policy?

■ All returns remain the responsibility of the customer until received by ENTERYOURDAY at own cost. We will refund the cost of delivery once the returned product(s) is(are) accepted.

■ We bear no responsibility for the loss of the product(s) being returned. So we recommend that you return it using our official courier JRS Express.

■ Kindly ensure that you repack the product(s) carefully and purchase insurance in order for the product(s) to be covered for any damage which might occur.

■ All returns/replacements MUST include the sales invoice. And please indicate ‘RETURNED GOODS’ on the parcel.

 

Do you accept refunds?

■ ENTERYOURDAY DOES NOT give refunds for any reason. Upon making your payment, you agree that products you return are only allowable for exchange to a similar item.